VIVIAN YEOH

Technology Director Solutions Architect Systems Integration Specialist

Designing and deploying massive scale event tech systems, comprehensive multi-tenant ERP platforms, and compliance financial layers from code architectures to real-world live execution.

✉️ me@vivianyeoh.com 🔗 linkedin.com/in/vivianyeohhw/ 📍 Kuala Lumpur, Malaysia

10+

Years Experience

100+

Projects Deployed

10+

Team Members Managed

Multi

Industry Clients

Core Capability Stack

🎪 Event & Exhibition Architecture

  • Ticketing & Seating Allocation Systems
  • Online Exhibitor Manual (OEM) Networks
  • Pre & Live Event Registration Engines
  • Self-Service Kiosk Infrastructure
  • Queue Management Systems (QMS)

🏢 Business Architecture

  • Multi-Tenant ERP Environments
  • Integrated Travel & Tour Logistics Portals
  • Exhibitor & Supplier Portals
  • Corporate Membership & Loyalty
  • Autopilot CRM Lead Capture Flows

💳 Financial Pipelines

  • Malaysia LHDN e-Invoicing Compliance
  • Direct SQL Accounting API Sync
  • Automated Ledgers & Invoicing
  • Multi-Gateway Merchant Hooks
  • Supplier Exchange Order Automation

🎯 Marketing & Automation

  • Interactive Brand Mini-Games
  • WhatsApp Business Broadcast Pipelines
  • High-Volume SMTP Automation Systems
  • Triggered Retention Workflow Logic
  • Dynamic Marketing Tracker Hooks

🤖 AI & Data Analytics

  • ChatGPT Assistants Integration
  • Gemini Custom Operations Automation
  • OpenCV Vision Verification Testing
  • Automated Industrial Log Scrapers
  • Tesseract Optical Character Scans

📡 Leadership & Infrastructure

  • Engineering Team Recruitment & Hiring
  • Framework Adaptation & Architecture Vetting
  • Hardware Procurement & Vendor Management
  • AWS Lightsail & Storage Management
  • Cloudflare Performance & Route Controls

Systems & Business Infrastructure

Enterprise End-to-End Event Operations Engine

Outcome: Scaled full-lifecycle event technical handling to handle thousands of visitors smoothly.

Architected Frontdesk.my's large-scale exhibition suites—unifying custom online registration software, real-time ticket sales parameters, multi-tenant digital exhibitor manual setups, onsite registration kiosk hardware configurations, and active visitor queue management tracking interfaces.

Online Exhibitor Management & Financial Synchronization Engine

Outcome: Streamlined trade operations and removed manual office bookkeeping completely.

Designed a multi-tenant business network letting event managers, organizers, contractors, and raw material suppliers submit dynamic forms, track outstanding purchase orders, handle invoices, and automatically map transactional activity straight into corporate SQL Accounting structures.

Malaysia e-Invoicing Compliant Finance Core

Outcome: Standardized cross-industry platform billing loops to handle statutory validation automatically.

Architected automated transaction layers processing programmatic credit notes, dynamic invoicing matrix fields, and supplier verification loops that cleanly fulfill local Malaysia e-Invoicing regulatory frameworks.

Interactive Brand Engagement & Game Development Solutions

Outcome: Boosted user capture funnels by deploying playable marketing web features.

Engineered interactive mini-games and event companion tools utilizing Construct 3, linking custom operational reward triggers, digital score tracking, and marketing lead parameters directly back to core brand CRM databases.

Tour Agency Operations & Channel ERP Suite

Outcome: Replaced legacy loose spreadsheet management with an operational hub.

Constructed a centralized hospitality automation module providing travel agencies complete visibility over ground logistics, active flight manifest allocations, dynamically generated itineraries, and multi-party supplier exchange matching structures.

Autopilot CRM Lead Capture & Retention Engine

Outcome: Lowered accounts receivable days and automated user lifecycle conversions.

Developed intelligent automated lead nurturing sequences and workflow routers that dispatch high-volume transactional alerts, custom booking updates, invoices, and dynamic notifications via WhatsApp and email loops.

IoT Hardware & Queue Management Infrastructure

Outcome: Optimized live foot-traffic flows and hardware tracking.

Integrated low-latency local hardware interfaces coordinating physical queue management displays, onsite ticket scanning terminals, biometric authorization points, and secure RFID/NFC chip check-in cards.

Professional Trajectory

Project Director • PA & Frontdesk

2019 – Present
  • Engineering Infrastructure Leadership: Actively direct long-term product vision, system architecture designs, and backend core code frameworks for Frontdesk.my's full software ecosystem (Ticketing, Registration, Exhibitor Portals, QMS, and e-Invoicing).
  • Technical Team Architecture & Recruitment: Head full developer hiring and screening operations; responsible for writing technical job specifications, setting engineering metrics, processing applications, and conducting intensive technical interviews to assemble and manage an agile engine of 10+ core developers.
  • Enterprise Integration Architecture: Architected zero-paperwork financial data streams using robust REST APIs to sync real-time transaction logs, dynamic invoicing parameters, credit notes, and supplier order histories from front-end checkouts directly into core SQL Accounting software.
  • Global Hardware Procurement & Sourcing: Lead product hardware strategy by researching, sourcing, and vetting physical manufacturing equipment directly from suppliers overseas (China); coordinate end-to-end pricing negotiations, durability validation tests, and customs procurement routes for onsite event setups.
  • Payment Network Engineering: Designed highly secure multi-currency check-out modules hooked straight into localized and international merchant systems (including iPay88, Axai, Stripe, and CIMB ECommerce gateways) ensuring complete transactional security.
  • Onsite Systems Orchestration: Managed full hardware-to-software configurations on location at major events, deploying self-service check-in kiosks, thermal badge printers, automated queue management display hubs, and physical RFID/NFC attendee tracking components.
  • AI Operations Integration: Embedded smart operational efficiency modules within user CRM tracks by coding programmatic webhooks to ChatGPT and Gemini models, automating initial customer onboarding flows and reducing live ticket queues.

Design Engineer • Sony EMCS Malaysia

2018 – 2021
  • Computer Vision Frameworks: Coded television layout inspection applications with OpenCV to verify graphic logos, text components, and display frameworks on the assembly floor automatically.
  • Data Aggregation: Formed plain text log parsing pipelines with Node.js and rsync to transform loose assembly data records into clear databases for dynamic weekly web tact-time graphing.
  • STEF Presentation: Represented the local technical division globally at Sony's Headquarters in Osaki, Japan to present automation layout and deep engineering insights directly to international product leads.

Technology Badges

PHP Redis Node.js MySQL Flutter Construct 3 Malaysia e-Invoicing API AWS Google Cloud Cloudflare Swapcard OpenCV