Professional Summary
Results-driven Solutions Architect and Systems Integration Lead with 10+ years of experience delivering end-to-end technology solutions for businesses across multiple industries. I specialize in building robust software architectures packed with complex, business-critical CRM/ERP modules, custom payment flows, automated communication broadcasting, and direct SQL Accounting sync pipelines to replace manual overhead entirely.
Core Strengths
Technical Skills
Languages & Frameworks
PHP, Node.js, MySQL, Redis, Flutter
Cloud & Infrastructure
AWS Lightsail, S3, CloudFront, SES, SNS, Cloudflare, Load Balancing
Integrations & Technologies
SQL Accounting API/Data Sync, Payment Gateways (Ipay88, Axai, Stripe, CIMB ECommerce), RFID, NFC, Thermal Printers, Handheld Terminals, Barcode Scanners, REST APIs, Webhooks
AI & Smart Automation
ChatGPT API Integration, Gemini API Integration, WhatsApp Business API Automation, OpenCV for Image Processing, Text Recognition with Tesseract
Tools & External Systems
Swapcard, Construct 3 (Game Development), Zoom Integration, Big Blue Button, Pubnub, Firebase, Pusher, Jira, Trello, Figma
Education
Bachelor of Science with Honours in Computer Science
First Class Honours
The University of Nottingham, Malaysia
Graduated: 2018
Professional Experience
Project Director
PA & Frontdesk • Kuala Lumpur, Malaysia- Full-Tier ERP & CRM Engine Development: Built the operational core of Frontdesk.my, engineering end-to-end management systems complete with robust customer tracking, comprehensive operational pipelines, automated supplier ordering networks, credits, invoices, and credit note issuance.
- Automated SQL Accounting Synchronization: Developed a highly accurate financial sync pipeline that programmatically ports system transaction logs, itemized invoices, supplier bills, and payment records directly into SQL Accounting software, removing manual spreadsheet transcription entirely.
- Tour & Hospitality Autopilot Suites: Designed specialized operations architectures enabling tour agencies to seamlessly manage ground arrangements, flight configurations, guest itineraries, supplier exchange orders, and automated payment tracking parameters from a single hub.
- Smart AI Tool Integrations: Deployed conversational AI and operations intelligence within client CRM channels using direct ChatGPT and Gemini API workflows to automate user onboarding and inquiries.
- High-Volume Broadcast Automation: Created mass target outreach architectures using the WhatsApp Business API and automated email dispatch rules to drive automated promotional, behavioral, and transactional client communications.
- Multi-Tenant Exhibitor Ecosystems: Architected multi-role event networks enabling event organizers, exhibitors, general suppliers, and structural contractors to concurrently submit forms, dispatch logs, track orders, and fulfill logistics requirements.
- Core Payments & Hardware Engineering: Tied complex billing modules securely to transactional gateways (iPay88, Axai, Stripe, CIMB ECommerce) and customized physical hardware devices (RFID/NFC cards, smart POS thermal printers, barcode kits).
- Leadership & Strategy: Supervised a technical team of 50+ developers throughout the entire software lifecycle from direct customer business analysis to clean staging and deployment on cost-effective AWS Lightsail nodes.
Design Engineer
Sony EMCS MalaysiaBuilt operational data extraction utilities and computer vision systems to accelerate television software test coverage and assembly analytics. Selected to present technical automation research at Sony's Headquarters in Osaki, Japan (STEF 2019 / Deep Learning and Big Data Conference).
- Big Data Log Analytics: Wrote automated parsing utilities with Node.js and rsync to ingest factory machine data logs, transforming loose plain text records into structured databases to dynamically graph manufacturing assembly line performance indicators (tact times).
- Computer Vision Verification: Developed an automated television quality assurance verification tool utilizing OpenCV to programmatically validate on-screen alignment patterns, text components, and graphic logo displays, eliminating human test review gaps.
Key Projects & Solutions Delivered
Online Exhibitor Management Platform
A multi-tier application letting event organizers, cross-event exhibitors, contractors, and suppliers log in to submit smart forms, generate invoices, track itemized supplier exchange orders, and automatically sync all ledger activity directly into SQL Accounting software.
Tour Agency ERP & Operations Suite
An enterprise suite built to handle end-to-end travel agency logic, including ground arrangement scheduling, flight allocations, dynamic itineraries, supplier exchange order matching, and integrated payment ledger monitoring.
Direct SQL Accounting Sync Pipeline
A zero-paperwork data pipeline that connects operational sales databases with core corporate finance modules to instantly sync invoices, supplier costs, and credit notes in real time.
Automated Messaging & Email Campaigns
An automation engine using the WhatsApp Business API and email delivery systems to run mass, behavior-triggered marketing campaigns, service notifications, and payment alerts.
All-In-One CRM & Autopilot Systems
Integrated loyalty engines, recurring billing cycles, customer histories, and digital invoices to automate day-to-day operations for service, gym, and event providers.
Integrated POS & Payment Terminals
Full retail point-of-sale setups connecting transaction engines with local banking options (iPay88, Axai, Stripe) and physical components like thermal printers and RFID check-ins.